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Payables Blindspot Detector

A research-led report

Redefining Payables Processes Across Indian Organizations to Eliminate Errors and Improve Efficiency

A 300-CFO research study turned Indian enterprises' biggest payables blind spot into RazorpayX's most talked-about launch.

The objective of this project was to uncover the hidden inefficiencies in how Indian enterprises manage payables, translate raw research into a data narrative CFOs would actually want to read, and build an interactive assessment that let readers benchmark their own process maturity. The project focused on the following phases:

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Discovery & Research

Strategy & Planning

Content & Design

Launch & Distribution

- 300+ CFO surveys

- Pain point mapping

- Parallax insight discovery

- Narrative structuring

- Theme development

- Report framework

- Data visualization

- Illustration & layout

- Interactive assessment build 

- FTX 2024 print launch

- Digital hosting

- GTM & performance ads

Discovery & Research

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We surveyed nearly 300 finance leaders across Indian enterprises to uncover the blind spots in payables, a process where 50-60% of org payouts flow, yet overpayments, poor visibility, and manual chaos run rampant. The most telling find: the parallax effect. 55% of CFOs believe they have full control over payables, but 98% still want true end-to-end visibility. That gap became the spine of the entire report.

Strategy & Planning

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The Narrative

Survey data alone doesn't move CFOs so we structured the findings into a clear, coherent story built around solving "how businesses pay."

The Theme

To humanize a data-heavy report, we built it around "people moving across offices"  miniature suited figures who guide readers through the findings.

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The Hook

Beyond the numbers, we added an interactive self-assessment, giving readers a reason to engage beyond just reading and a way to see their own blind spots.

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Content & Design

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The Problem

The Data

The Framework

The Takeaway

Framing the payables blind spot overpayments, poor visibility, manual chaos through the lens of finance leaders.

Survey findings from 300+ CFOs, distilled into the parallax insight that shaped the report's core narrative.

A structured path from problem to solution, woven together with the "people moving across offices" theme.

An interactive self-assessment, so every reader leaves with a personalized view of their own payables blind spots.

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Report that became RazorpayX's benchmark for research and design

More than a survey summary, the Payables Blindspot Detector set a new standard for how research reports could look and feel. Read the full report >

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Launch & Distribution

The report launched physically at FTX 2024, RazorpayX's flagship event, with 300+ copies printed and distributed directly to CFOs and finance leaders while also going live digitally to reach a wider audience. A go-to-market push across performance ads, social media, event brochures, and email campaigns carried the report further, alongside soft launches at other fintech and networking events across the industry.

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Business Impact

The Payables Blindspot Detector became one of the most significant launches for RazorpayX, standing as the sole research compilation supporting the entire S2P product suite. It set a new benchmark for research and design in the industry, earning acclaim from professionals and driving a strong lift in leads for the payables process system. The report has also become a key asset in pitch presentations, reinforcing its role in Razorpay's continued success and recognition.

300+

copies distributed

200+

impressions to date

50

leads generated

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